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1stLuau.com is owned and operated
by Paradise Multimedia. This is the name you will see on your credit card
statement.
Return Policy / Order Cancellation Policy
Your
order will ship on the date listed here,
unless a later date is specified. Orders expected prior to our current
ship out date that result in returns will be charged a $20 administrative
fee. You may specify later ship dates in the comment box when ordering.
Please note that you cannot receive
your order prior to that time, since we cook your products to order. There
is no charge for orders cancelled before 4pm EST on the same day placed.
If an order must be cancelled for any reason and is not rescheduled, you
will be charged a $20 administrative fee.
Products Guarantee
Credits will
be issued only for food that does not arrive or arrives after the date
and time of the start of your party (unless delivery attempt was made
by courier service). We have tested our handling methods by test shipments
of frozen food in the middle of summer from Hawaii to Texas with no cooler
and no dry ice. The food arrived in fine condition. Considering that we
ship your frozen food in cooler boxes with dry ice to withstand three
days of travel, we will not credit food orders that arrive within the
three day ship time.
Credits will not be issued if delivery attempt was made by courier service.
On occasion, courier drivers (such as UPS and Fedex) will choose not to
leave a package if the recipient is unavailable to accept the package.
This may be that the delivery area is a high risk theft area, the area
is not secure, etc. This decision is solely up to the driver. According
to UPS and Fedex: If drivers typically leave packages if you are unavailable, then this will most likely happen.
If at any time you have problems with an order, simply contact Customer
Service. Our phone number is 888-441-5828. Or, feel free to send us an
email 24 hours a day 7 days a week, to sales@1stluau.com.
Please make sure to include as much order information as possible, to
help us expedite your request.
Customer Responsibility
You will receive confirmation emails and should review this information.
The customer is responsible providing correct address information as shown
in one of two confirmations sent to you during the confirmation process.
Customer is responsible for approving ship dates we schedule and note
in one of two confirmations sent to you during the confirmation process.
Customer must be available to receive and properly store / refrigerate
the order after receipt.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide
this notice explaining our online information practices and the choices
you can make about the way your information is collected and used.
The Information We Collect
On some pages, you can order products, make requests, and register to
receive notices and materials. The types of personal information collected
at these pages are: name, address, email address, phone number, credit/debit
card information. On some pages you can submit information about other
people. For example, if you order a gift online and want it sent directly
to the recipient, you will need to submit the recipient's address. In
this circumstance, the types of personal information collected are: name,
address, phone number.
How We Use Information
The email addresses that we collect are used by us to contact consumers
for fulfillment purposes and are not shared with other organizations for
commercial purposes. We use the information you provide about gift recipients
when placing an order only to ship the product, to confirm delivery and
for our own marketing purposes. We do not share this information with
outside parties except to the extent necessary to complete that order.
We offer gift greeting messages by which you can personalize a product
you order for another person. Information you provide to us to create
a greeting is only used for that purpose, and it is only disclosed to
the person receiving the gift.
Our Commitment To Data Security
Our site utilizes a secure socket layer (SSL) encryption during registration,
and ordering processes, as well as during hard disk storage.
Use of Web Site Information
Except as otherwise indicated on this site, you may view, print, copy,
and distribute documents on this site subject to the following terms and
conditions:
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The
document may be used solely for informational, personal, noncommercial
purposes;
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Any
copy of the document or portion thereof must include all copyright
and proprietary notices in the same form and manner as on the original;
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The
document may not be modified in any way; and
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Paradise
Multimedia reserves the right to revoke such authorization at any
time, and any such use shall be discontinued immediately upon notice
from Paradise Multimedia.
Documents specified
above do not include the layout or design of this web site. Elements of
this site are protected by trade dress or other laws and may not be imitated
or reproduced in whole or in part. Documents specified above do not include
logos, graphics, sounds or images on this web site, which may be reproduced
or distributed only when expressly permitted by Paradise Multimedia.
Copyright
The information on this web site is protected by copyright. Except as
specifically permitted, no portion of this web site may be distributed or
reproduced by any means, or in any form, without the Paradise Multimedia
prior written permission.
Linking to the Paradise Multimedia Web Site
Paradise Multimedia permits anyone to link to the Paradise Multimedia web
site subject to the linker's compliance with the following terms and conditions:
A site that links to the Paradise Multimedia web site:
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May
link to, but not replicate, content contained in the Paradise Multimedia
site;
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Must
not create a border environment or browser around content contained
in the Paradise Multimedia site;
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Must
not present misleading or false information about the Paradise Multimedia
services or products;
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Must
not misrepresent the Paradise Multimedia relationship with the linker;
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Must
not imply that Paradise Multimedia is endorsing or sponsoring the
linker or the linker's services or products;
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Must
not use the Paradise Multimedia logos or trade dress without prior
written permission from Paradise Multimedia;
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Must
not contain content that could be construed as obscene, libelous,
defamatory, pornographic, or inappropriate for all ages;
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Must
not contain materials that would violate any laws;
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Must
agree that the link may be removed at any time upon the Paradise Multimedia
request pursuant to the Paradise Multimedia reserved rights to rescind
its consent to allow the link.
Paradise Multimedia
site provides links to third-party web sites, which are not under the control
of Paradise Multimedia. Paradise Multimedia makes no representations about
third-party web sites. When you access a non-Paradise Multimedia web site,
you do so at your own risk. Paradise Multimedia is not responsible for the
reliability of any data, opinions, advice, or statements made on third-party
sites. Paradise Multimedia provides these links merely as a convenience.
The inclusion of such links does not imply that Paradise Multimedia endorses,
recommends, or accepts any responsibility for the content of such sites.
Third-Party Products and Services
The Paradise Multimedia web site contains mention of third-party products
and services for informational purposes. Paradise Multimedia makes no recommendations
or endorsements about third-party products and services. References to third-party
services and products are provided by Paradise Multimedia "as is", without
warranty of any kind, either express or implied.
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