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Shipping
and handling
Your products will
be cooked, then frozen and shipped from our Hawaii-based cooking and shipping
facility via Second Day Air UPS. We ship via UPS Second Day Air on Tuesdays
only, so packages arrive on Thursdays. Our products are packaged to withstand
3 days of shipping conditions with extra dry ice or gel ice, to insure
the freshness of your food. Since we cook your food fresh to order, please
allow one week's notice from shipping date.
Products will arrive in a semi-chilled state and should be placed in the
refrigerator immediately. The dry or gel ice will be melted by the time
you receive your package. Also, it is common for the cooler boxes to contain
an odor due to the ice enhancing the odors of all the food in your package.
Costs of shipping are determined by: charges by UPS, foam insulated cooler
at $35 each, market cost of dry ice. Shipping charges are not marked up.
Business customers wishing to use their own shipper numbers / shipping
accounts should call 888-441-5828 to place orders. The web site automatically
charges for shipping.
Our on-line catalog automatically calculates the shipping charges including:
shipping materials and dry ice. All you need to do is heat and serve.
Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
We'll gladly deliver to rural routes with complete addresses and telephone
numbers.
A festive theme party has never been easier... Order in our secure order
center, or call 888-441-5828 to speak to a customer service agent.
Return Policy
Credits will be issued
only for damaged freight and food that does not arrive or arrives after
the date and time of the start of your party (unless a delivery attempt
was made). Considering that we ship your frozen food in cooler boxes with
dry ice to withstand three days of travel, we will not credit food orders
that arrive within the three day ship time.
If you place your order and expect receipt prior to our current ship out
date listed on the home page of this site, you will be charged a 20.00
processing fee. (See today's shipping date here.)
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